Frequently Asked Questions & Resources
When you're facing a disaster such as a flood, storm damage, or a fire it's hard to know what to do first. We've compiled a list of resources and frequently asked questions and some of the most common answers to help guide your decisions. Still not sure? Give us a call. We're here to help.
No matter what insurance questions or issues you have, we can help file your claim, and will work as your advocate in the insurance process to assist in the often confusing maze of red tape. Let us help guide you through the process and get a fair settlement, so you have one less thing to worry about as you get your life back to normal.
We even send our invoice straight to the insurance company, utilizing our Xactimate® proposals, an industry approved software which every insurance carrier in the nation uses and is preferred for seamlessly resolving claims. Efficient, cost-effective, and accurate … We get it right the first time, every time.
Help Is Just An Hour Away
Insurance Questions:
Insurance Companies We Work With:
Water / Fire / Mold Questions
Water Damage
Fire and Smoke Damage
Mold and Mildew
Biohazard Cleanup
Lead Paint
Asbestos
Reconstruction
Help Is Just 1 Hour Away
What Can I Do Until Help Arrives?
Water Damage
Distinctive Restoration will clean up and repair your flooded or water-damaged property like new, but there are some things you can do to help reduce the time and expense necessary to get your property restored and your life back to normal.
Safety First, Always
Make sure you consider possible safety and health hazards that may be present. Common hazards associated with water leaks and flooding include:
- Electrical hazards
- Gas leaks
- Chemical and biological contaminants in flood water and its residue
- Potentially toxic concentrations of mold and its spores
- Structural weakening in saturated building materials
- Dangerous wild animals washed into structures during flooding
These are only a few of the hazards you may encounter in your flooded or water-damaged structure. Make sure that you proceed with caution, regularly assessing areas for these and other risks as you follow these guidelines.
- Find the source of the water and stop it, if possible.
- Turn off the main circuit breakers to the structure. Do not operate electrical equipment in wet areas.
- Remove excess water by mopping and blotting.
- Wipe excess water from wood furniture after removal of lamps and tabletop items.
- Remove and prop wet upholstery and cushions.
- Place aluminum foil or wood blocks between furniture legs and wet carpeting.
- Turn air conditioning on for maximum drying in summer.
- Remove colored rugs from wet carpeting.
- Remove art objects to a safe, dry place.
- Remove personal property from the floor that has been affected with the water. Check closets and under beds.
- Gather loose items from floors.
- Make sure you thoroughly wash your hands and disinfect tools and equipment used in water damage cleanup.
- Open doors and windows to allow air into the structure.
- Only do activities that are safe for you to perform. Wet materials can be VERY heavy. Be careful!
- Don’t enter a room or affected area where an electrical shock hazard may exist
- Don’t attempt to vacuum the water up with any appliances requiring an electrical source. It could be dangerous.
- Don’t leave wet fabrics in place. Hang furs and leather goods to dry at room temperature.
- Don’t leave oriental rugs on wet carpet as it can cause staining.
- Don’t leave books, magazines or other colored items on wet carpet or floors.
- Don’t use your household vacuum to remove water.
- Don’t use television or other household appliances while standing on wet surfaces.
- Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.
- Don’t attempt to handle or touch items that may be contaminated with bodily fluids.
- Don’t run fans or air conditioning if the damage is caused by flooding or a sewage leak. Doing so can spread contamination.
Stay Calm…Distinctive Restoration is on the way!
Fire Damage (after it's safe to enter)
- Limit movement in the home to prevent soot particles from embedding into upholstery and carpet.
- Wear a respirator in heavy soot situations while cleaning.
- Keep hands clean. Soot on hands can further soil belongings, walls, and woodwork.
- Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
- If electricity is off, empty the freezer and refrigerator completely, then prop the doors open to help prevent odor.
- Leave HVAC system off until system can be checked.
- Tape and cover air registers to stop particles of soot from entering the HVAC system.
- Don’t attempt to clean any electrical items that may have been close to fire, heat, or water.
- Don’t consume any food or beverages that may have been stored close to fire, heat, or water.
- Don’t turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock. Air movement may cause secondary damage.
- Don’t spray liquids on any metal surfaces affected by soot. Doing so could cause secondary damage to the metals and increase the chance for corrosion.
- Don’t use any liquids to clean porous surfaces inside the home such as unpainted drywall, unfinished wood products and brick. Doing so could inset the soot into the surface making it more difficult for a professional to remove.
- Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.
Stay Calm…Distinctive Restoration is on the way!